Certification Assessment Process
Certification assessment process
A Rigorous Assessment in Pursuit of Excellence
R&M Certification follows a structured assessment process that examines the factors contributing to the quality of business meetings and events.
Each venue is assessed against specific criteria covering facilities, services, technology, the guest experience, safety and security, and responsible practices. This approach establishes a consistent and transparent standard while recognising venues that meet R&M’s requirements for excellence.
100-Point International Business Hospitality Standard
| Assessment Category | Points |
|---|---|
| 1. Venue, location, access and safety | 20 |
| 2. Meeting rooms and event infrastructure | 15 |
| 3. Food and beverage excellence | 15 |
| 4. Technology and connectivity | 15 |
| 5. Design, comfort and guest rooms | 10 |
| 6. Activities, leisure and resort experience | 5 |
| 7. Environment and sustainability | 10 |
| 8. Customer service and event organiser satisfaction | 10 |
| Total | 100 |
Click on each category to explore its assessment criteria:
- Distance from the airport and city centre
- Transport services
- Parking and valet service
- Accessibility for people with reduced mobility
- Safety and security measures
- On-site or on-call security personnel
- First impression and overall appearance of the venue
- Distance from a hospital
- Medical assistance
- R&M CLEAN cleanliness programme
- Designated R&M CLEAN coordinator
- Health, hygiene and disinfection checklist
- Virus prevention procedures
- Smoking and non-smoking areas
- Pet policy
- Awards and distinctions
Includes (in order of priority):
- Number and quality of meeting rooms
- Maximum capacity of each room
- Ballroom capacity
- Room layouts
- Floor plans
- Attendee flow and event logistics
- Distance to meeting rooms
- Soundproofing
- Accessibility
- Furniture quality
Includes (in order of priority):
- Banquet services
- Menu variety, including halal, kosher, vegan and gluten-free options
- Allergen management protocols
- Emergency response procedures for food allergies
- Food presentation
- Permanent and on-call service staff
- Banquet manager’s experience
- Executive chef’s experience and awards
- On-site restaurants
- Bar and lounge service
- Wine selection
- Sommelier availability
Includes (in order of priority):
- Wi-Fi quality
- Internet speed
- Dedicated internet connection
- Permanent audiovisual installations
- Equipment quality and condition
- Speakers, microphones, projectors and screens
- Lighting
- Technical support information
- Audiovisual service provider arrangements
- Network security
- Virtual private network (VPN) compatibility
- Access point signal strength
- Captive portal quality
- SSL certificates
Includes (in order of priority):
- Room types
- Furniture comfort
- Guest room soundproofing
- Bathroom condition and guest amenities
- Heating, ventilation and lifts
- Linen quality
- Pillow selection
- Suites and premium rooms
- Room views and balconies
- Cleanliness of public washrooms
- Lobby décor and cleanliness
- Overall décor
- Originality of design
- In-room dining menu
- In-room selection of beverages and alcoholic drinks
Includes (in order of priority):
- On-site activities
- Nearby activities
- Leisure programmes
- Spa facilities
- Swimming pool
- Fitness centre
- Beach cleanliness
- Golf
- Live entertainment
- Tennis
Includes (in order of priority):
- Environmental certification
- Sustainability policy
- Energy efficiency
- Waste reduction
- Responsible sourcing
- Environmental, social and governance (ESG) initiatives
- Environmental awareness
- Environmental awards and distinctions
Comprend (par ordre de priorité) :
- Réactivité
- Qualité générale du service offert par les employés
- Expérience et formation du personnel de la réception
- Sondage de satisfaction des organisateurs d’événements
- Évaluation de l’expérience globale
- Indice de recommandation
- Probabilité de confier de futurs mandats à l’établissement
- Service de conciergerie
- Service de bagagiste
- Protection en matière de cybersécurité
- Service de limousine
- Services destinés aux jets privés
- Héliport
- Majordome privé
- Service de garde du corps
- Magasinage personnalisé
- Bar privé
Certification Levels
| Score | Certification |
|---|---|
| 90–100 | R&M Gold Elite Certification™ |
| 75–89 | R&M Silver Elite Certification™ |
| Below 75 | Improvement plan required |